This course takes the student to a new level in understanding the business logic and working structure of the hotel business.

Course mode: Self-study

Course material: 35 videos, over 3 hours of video material, 3 quizzes. Estimated total study time 54 hours.

Targeted to: This introductory course to the accommodation business is for everyone interested in understanding the business from the back-of-the-house point of view. This course also serves well for people already working in the hotel business, wanting to broaden their skills and knowledge base.

Course overview

In this course, the participant will review the accommodation business environment, its structure and various business models and concepts. The participant will be introduced to the rooms division department, career paths, and job descriptions in hotels. The participant will learn about the mindset and characteristics of the modern guest, and how to provide a tailored and responsible guest experience.

The participants are expected to watch all the video content under each module, acquaint themselves with additional materials provided, and then take the quizzes. Each quiz can be taken 3 times and we recommend that participants watch the videos and practise until they feel they mastered the topic.

Course objectives

After completing the course, the participant:

• understands of the accommodation business environment and its players
• identifies different hotel organization/management models, career paths, and job descriptions
• explains and illustrates tailored and responsible guest experience
• evaluates different business models in changing business environments and gives his/her contribution in building/renewing business ideas for tomorrow

Skills

Skills gained upon completion of this course are:

• accommodation industry awareness
• basic interpersonal and service skills

Course outline

This course consists of 3 tutorials and each one contains a variety of video lessons. The tutorials are the following:

Tutorial 1. The accommodation business environment, its structure, and various business models and concepts

1.1 Learning outcomes

1.2 Characteristics of the accommodation business

1.3 Trends impacting hotels

1.4 Classification of hotels

1.5 Sustainability in accommodation

1.6 Dynamic pricing in hotels

1.7 Interview: Valo Hotel & Work General Manager Tom Strandberg

1.8 Summary

Tutorial 1. Review questions

Tutorial 2. The Rooms Division department

2.1 Learning outcomes: The rooms division department

2.2 Front office or reception

2.3 Reservations or in-house sales

2.4 Concierge

2.5 Revenue management

2.6 Guest services

2.7 Housekeeping

2.8 Safety & Security

2.9 The general manager

2.10 Example of a career path in rooms division department

2.11 Job description

2.12 Interview with Mrs. Lilja Mauno

2.13 Case: Citizen M

2.14 Summary

Tutorial 2. Review questions

Tutorial 3. Focus on Service

3.1 Learning outcomes

3.2 The pineapple tradition

3.3 Focus on service

3.4 The Ritz-Carlton gold standards

3.5 Characteristics of the modern guest

3.6 Amadeus future traveller tribes 2030

3.7 Developing the service experience

3.8 Service design

3.9 Five principles of service design

3.10 The service path or journey of the guest

Tutorial 3. Review questions

 

Why start studying now?

Want to pursue a career in international hotel management? First you have to understand how it works, be aware of the history, present and future of hotel business, in order to become a solid player in this field of business.

Understanding the business is essential in running any hotel. Hotels in one part of the world use different management models than hotels in other parts of the world.

Understanding, evaluating and renewing are the key.

The course will facilitate your journey from one position to the next. Do not waste a minute – start your new career today!

How do I purchase the course?

You may buy the course by adding it to the shopping cart on this page. You can pay with a credit card, bank transfer, or in-company purchases request for an invoice. You will receive an e-mail confirmation of your order. It contains all relevant data on your purchase.

If you’re ordering the course for multiple users, you will be contacted after your purchase. Credentials to each user will be sent via personal email after verification of your payment.

If you make a company purchase and wish to be billed, you will be contacted. You will receive your credentials to use the course upon payment of the bill. If you have any questions or inquiries, do contact us at online@haaga-helia.fi

How do I get access to the materials and for how long do I have to finish the course?

After we have verified your payment, you will be sent credentials for the log-in to the learning environment, where you will conduct your studies. In the learning environment, you will find all your study materials available for you for 6 months.

You may study at your own phase and return to study materials at any time you wish.

Welcome to the course!

Meet your course instructor